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...Freedom Without Worry
TO ORDER CALL
800-464-8505
LifeCare
TM
Copyright © 2007-2009 LifeCare, TrueLink Inc. All Rights Reserved.
Reproduction in whole or part without express written permission is prohibited.
TO ORDER CALL
800-464-8505
Frequently Asked Questions
Can't find the answer you are looking for?
Does LifeCare have a money back trial?
Yes. We have a 30 day money back trial. If you wish to cancel the LifeCare Medical Alert System during the first 30
days of service, all you have to do is return the LifeCare Medical Alert System, in original/working condition, to receive
a full refund. In addition, LifeCare allows you to cancel your medical alarm service at any time with 30 days notice.
Does the LifeCare Medical Alarm System work anywhere in the US?
Yes, It will work anywhere in the 50 United States.
Can I take my LifeCare Medical Alert Systems with me when I move?
Yes you can. Just call us at 800-464-8505 and let us know the address and telephone number where your
LifeCare Medical Alert system will be. We will send you a new agreement for the changes. There is no
charge for these changes.
Can I change the original information that I gave LifeCare (Medical information, responder list,
phone numbers, etc)?
Yes. Just give us a call at 800-464-8505 and we will send you a new agreement for the changes.
How long does it take to receive the LifeCare Medical Alarm Systems once I order it?
We ship via USPS priority mail. Depending on your location you should receive it within 1 to 3 days from the
day it is shipped.
How do I return my LifeCare Medical Alert System when it is no longer needed?
Call Us at 800-464-8505 to cancel your account. Place the LifeCare Medical Alert System in its original box and
then go to your local post office and acquire a Flat Rate Priority Mail box. If you no longer have the original box
make sure you use enough packing material to cushion the equipment in the Priority mail box.
Then ship it to us at:
LifeCare
TrueLink, Inc.
15650 Vineyard Blvd
Ste A-#245
Morgan Hill CA 95037
When we receive the system and verify that it is in working condition we will refund any unused months of service plus reinburse you for the return shipping cost.
Then ship it to us at:
LifeCare
TrueLink, Inc.
15650 Vineyard Blvd
Ste A-#245
Morgan Hill CA 95037
When we receive the system and verify that it is in working condition we will refund any unused months of service plus reinburse you for the return shipping cost.
How will responders gain access to my home?
We recommend using either a hidden key or a LifeCare Lock Box. The Medical Emergency Operator will provide the
key lock box combination or hidden key location to the persons needing access to your home in an emergency.
What sort of training do your Medical Emergency Operators receive?
Our Monitoring Center's Medical Emergency Operators are trained in "True Two-Way" Medical Alert Monitoring.
Not only do they receive hours of academic and hands-on training, but they also spend their first several weeks of
dispatching completely supervised and overseen by highly experienced eyes. Once they meet all of their training
requirements, they are certified to perform "True Two-Way" monitoring.
"True Two-Way" Monitoring means that the Medical Emergency Operator is trained to quickly determine the nature of the emerency as it happens. Unlike other centers that, after receiving an alarm, have to call back to the alarm premises in an attempt to access the two-way voice system. Our Central Station engages the two-way audio and within moments attempts to communicate with whomever is at the medical alarm location.
Seniors have different challenges that they face everyday (Companionship, loss of hearing, restrictions in mobility and other physical ailments, fear of being dependent on others, fear of being a "bother" or "burden, etc). "True Two-Way" trained dispatchers are trained on how to deal with these issues in an efficient and professional manner. Other Central Stations train their Dispatchers to focus on quickly completing the call and getting off the line.
Senior Medical Alert System with 24/7 monitoring seniors home alone. Medical alarm system with emergency pendant button to summon medical assistance for the elderly. Monitoring with over 30 years experience in providing safety for seniors and the disabled. Our monitoring is trusted by doctors, caregivers and nurses. No contracts, no sales tax is added, free shipping and our 30 day money back guarantee.
"True Two-Way" Monitoring means that the Medical Emergency Operator is trained to quickly determine the nature of the emerency as it happens. Unlike other centers that, after receiving an alarm, have to call back to the alarm premises in an attempt to access the two-way voice system. Our Central Station engages the two-way audio and within moments attempts to communicate with whomever is at the medical alarm location.
Seniors have different challenges that they face everyday (Companionship, loss of hearing, restrictions in mobility and other physical ailments, fear of being dependent on others, fear of being a "bother" or "burden, etc). "True Two-Way" trained dispatchers are trained on how to deal with these issues in an efficient and professional manner. Other Central Stations train their Dispatchers to focus on quickly completing the call and getting off the line.
Senior Medical Alert System with 24/7 monitoring seniors home alone. Medical alarm system with emergency pendant button to summon medical assistance for the elderly. Monitoring with over 30 years experience in providing safety for seniors and the disabled. Our monitoring is trusted by doctors, caregivers and nurses. No contracts, no sales tax is added, free shipping and our 30 day money back guarantee.
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LifeCare Medical Alert Systems ......Freedom Without Worry.
Medical Alarm Systems
Medical Alert System
™